DigTrack, Your One Call Ticket Management Knowledge Experts
Bytronics, Inc., is a software development firm based in Rochester, New York. Founded in 1988, our mission is to provide innovative ways for pipeline companies, contract locators, utility companies, and municipalities to manage their ticket volumes quickly, easily, and affordably. DigTrack.com is recognized as the most flexible one call ticket management on the market today. Our company introduced DigTrack in 2000 and we work constantly to adopt the latest technology and bring even more benefits to our customers each year. We take pride in our ability to apply a consultative approach to the business of damage prevention. Whatever the job, wherever you need it, consider DigTrack for all of your mobile ticket management needs.
The Simplest Plan in the Industry
We proudly offer no-strings-attached, pay-as-you-go pricing that allows you to quickly realize your investment without having to factor in any hidden costs. You will not be charged for upgrades, support contracts, new features, or storage. With DigTrack, you will never pay per-site license fees or per-user charges. You pay only a small charge for each ticket you receive. We firmly believe that long-term relationships result in better quality and lower costs and that’s why we’re ready to invest in your damage prevention effort today.
Reliable, Stable, and Secure
Solid, secure, and built for reliability, our equipment is designed to address the most demanding jobs and uses products from Oracle/Sun and Sybase. We carefully test and select servers that deliver record performance for internet applications and web server transactions, giving you the advantage of working on the same enterprise-class hardware and software that powers the most robust websites.
DigTrack servers are updated regularly with the latest security patches and our products run on a dedicated, expertly load-balanced network locked down with firewalls. Our support team carefully monitors and improves all systems to provide our customers with the highest uptime, performance, and security.
Enterprise Data Storage
We have partnered with industry leaders to integrate award-winning storage, powerful management tools, and rock-solid hardware into DigTrack. All data is written to multiple disks, backed up daily, and stored in multiple locations for our customers’ peace of mind. Uploaded files are also stored on servers that use leading-edge techniques to remove bottlenecks and points of failure, resulting in a level of performance that would be cost-prohibitive in a standalone system.
We also provide you with an annual archive CD containing your Ticket Audit Trail and all locate requests received in the prior year. Online archives are also available and provide the ultimate platform for year-over-year ticket access and reporting.
A True Partnership
Our success comes from listening to contract locators, pipeline companies, municipalities, and utility companies. Through this ongoing dialogue we have introduced many industry firsts such as photo and document attachments, a powerful native iPhone app, offline mobile sync, video attachment, sketching tools, and more.
We collaborate with damage-prevention experts to solve business problems using state-of-the-art tools. Our objective is to constantly to improve the DigTrack product and our services. Give us a call. We would welcome the opportunity to learn more about how you currently manage locate requests and show you how DigTrack can benefit your operation.
Flexible Web-Based Application
Flexibility is one of the cornerstones of DigTrack. As a full-featured online application, DigTrack can be accessed from virtually any web browser, enabling locators and managers of damage-prevention operations to work tickets from a laptop, iPhone, or tablet.
We also offer a wide range of options to ensure that DigTrack meets the needs of your operation as business conditions change. Ticket dispatching can be done manually or by automatic routing. Locators can be assigned tickets automatically based on the geographic information contained on the ticket. Polygon regions can also be loaded to the system so that tickets in that area automatically dispatch to the assigned locator. Best of all, we can help you configure DigTrack to your specific processes and workflows—no matter what industry you’re in.
Innovative Damage Prevention Features
Easily configured to fit your region and industry, DigTrack is a modular system designed to save you time and money. Videos, photos, and other documents can be attached to any ticket to help in the documentation and completion of high-profile gas and electric locate requests—and each can be easily recalled with a powerful gallery viewer. Our SafeSketch procedural drawing tool is available with simple AWPA lines or industry-specific custom symbols, drawing tools, and .pdf drawings. High-profile escalation rules can be integrated and automated, and the DigTrack ticket can also be configured to launch maps with GIS utility data that is hosted in-house or with the help of Bytronics.
All of these innovative tools are designed with a single goal in mind: to help you save time and money while empowering successful damage-prevention operations.